1. Overview
Dr Pragya Punj Clinic respects your privacy and is committed to protecting the information you share with us. This policy applies to information collected through our website, online forms, phone calls, WhatsApp communication, appointment requests, and clinic-related interactions.
By submitting your details through our website or contacting us for a consultation, you agree to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
We may collect the following information when you submit a form, request a consultation, or contact the clinic:
- Full name
- Phone number
- Email address, if provided
- Your location or area
- Skin concern or treatment interest
- Preferred appointment date and time, if applicable
- Communication details shared during calls, WhatsApp messages, or clinic enquiries
- Basic website usage data such as page visits, device type, browser type, and referral source
3. How We Use Your Information
We use your information for legitimate clinic, consultation, communication, and service-related purposes, including:
- Responding to your consultation or appointment request
- Helping you choose a suitable dermatologist-led treatment plan
- Calling, messaging, or contacting you regarding your enquiry
- Scheduling, confirming, or rescheduling appointments
- Providing clinic information, treatment guidance, and follow-up support
- Improving website usability, enquiry flow, and patient experience
- Maintaining internal records for clinic administration and compliance
4. Skin Concern & Medical Information
Information related to your skin concern, treatment goals, previous procedures, photos, or medical history may be sensitive. Such information is used only to understand your concern, guide consultation, support diagnosis, and recommend appropriate treatment options.
Online form submissions do not replace an in-person medical consultation. Final treatment advice, diagnosis, procedure selection, and safety assessment should be provided by a qualified dermatologist after proper evaluation.
5. Information Sharing
We may share limited information only when necessary for clinic operations or legal purposes, such as:
- With authorised clinic staff involved in appointment coordination or patient support
- With technology providers who help operate our website, forms, hosting, analytics, or communication tools
- With legal, regulatory, or government authorities if required by applicable law
- With medical professionals involved in your care, where relevant and appropriate
Third-party service providers are expected to handle your information responsibly and use it only for the purpose for which it was shared.
6. Data Retention
We retain personal information only for as long as necessary for consultation handling, appointment support, clinic records, legal requirements, dispute resolution, and legitimate business purposes.
When information is no longer required, we take reasonable steps to delete, anonymise, or securely restrict access to it.
7. Cookies & Website Data
Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand website performance, user behaviour, marketing effectiveness, and enquiry flow.
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
8. Data Security
We use reasonable administrative, technical, and organisational measures to protect your information from unauthorised access, misuse, alteration, disclosure, or loss.
However, no website, internet transmission, phone communication, or digital storage method is completely secure. You should avoid sharing highly sensitive information through unsecured channels.
9. Your Rights
Subject to applicable law, you may request to access, correct, update, or delete your personal information. You may also withdraw consent for certain types of communication or processing.
To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing your request.
10. Children’s Privacy
Our website and consultation forms are intended for adults. If a minor requires consultation, information should be submitted by a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate parental or guardian involvement.
11. Third-Party Links
Our website may contain links to third-party websites, tools, booking platforms, social media pages, or external resources. We are not responsible for the privacy practices, content, or security of such third-party platforms.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our clinic practices, website features, legal requirements, or operational needs. The updated version will be posted on this page with a revised “Last Updated” date.
13. Contact Us
For questions about this Privacy Policy or to request access, correction, or deletion of your information, you may contact us: